Shipping policy

Free Shipping on All Orders

Hearth Court offers free standard shipping on all orders within the contiguous United States. There are no hidden freight surcharges at checkout.

Where We Ship

We currently ship within the contiguous United States only. At this time we do not ship internationally or to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO addresses. Contact us for a custom quote to these regions.

Processing Time

Orders are processed within 1-3 business days. Because our products ship directly from authorized manufacturers and distributors, handling times vary by brand and model. Made-to-order or backordered items will have an estimated lead time noted on the product page or confirmed after purchase.

Delivery Time & Freight

Most in-stock items deliver within 5-10 business days after processing. Larger fireplaces ship via freight (LTL) carrier, and the carrier will contact you to schedule a delivery appointment. Freight shipments are curbside delivery; please plan for assistance moving heavy items indoors.

Inspect Your Delivery

Please inspect all packaging and products at the time of delivery. If you notice visible damage, note it on the carrier's delivery receipt before signing and contact support@hearthcourt.com within 48 hours.

Tracking

You will receive tracking information by email once your order ships. If you have not received tracking within 5 business days, email support@hearthcourt.com.

Questions?

Email support@hearthcourt.com — we are glad to help.