Refund policy

Returns & Refunds at Hearth Court

We want every piece that leaves our care to feel exactly right in your home. If it doesn't, we'll walk you through the return personally — here's how it works, in plain language.

The 60-Day Window

You have 60 days from delivery to return your order. Every return begins with a quick note to support@hearthcourt.com — returns require prior authorization from our team, and a piece sent back without one can't be accepted. Write to us first, and we'll take care of the rest.

How to Start a Return

Email support@hearthcourt.com with your order number and a sentence or two about why the piece is coming back. We'll reply with your return authorization, the correct return address, and simple packing guidance — so the journey home goes as smoothly as the journey out.

Condition Requirements

Returned pieces must come back in their original packaging, in new and resellable condition — uninstalled, unburned, and complete with all materials and accessories. We recommend a trackable, insured shipping method for the return trip.

Restocking Fee

A 20% restocking fee applies to authorized returns and is deducted from your refund. It covers the inspection, rehandling, and rehoming of a returned unit — we'd rather state it plainly here than surprise you later.

What Can't Be Returned

A few categories can't make the return trip:

• Installed or burned units. Once a piece has been installed or lit, it can no longer be returned. If a defect appears after installation, it's handled through the manufacturer's warranty — and we coordinate that process with you from start to finish, so you're never left managing it alone.
• Special-order pieces built or ordered specifically for you.
• Discontinued items, which our partners can no longer restock.

Refund Timing

Once your return arrives and passes inspection, we'll confirm approval right away and issue your refund to your original payment method, less the restocking fee and any return shipping. Most refunds appear within 5–10 business days of inspection, depending on your bank.

Arrived Damaged? That's Not a Return

A piece that arrives with shipping damage travels a different — and better — path. Report it within 48 hours of delivery and it's a freight claim we handle entirely, at no cost to you: no authorization needed, no restocking fee, no return shipping. The full five-minute delivery checklist lives in our Shipping & Delivery policy — please give it a read before delivery day, because the 48-hour clock starts at delivery, not installation.

Defects After Installation

If something goes wrong after your piece is installed or burned, the manufacturer's warranty takes over — and so do we. Write to support@hearthcourt.com and we'll open the warranty claim, manage the back-and-forth with the manufacturer, and keep you informed at every step.

Questions?

Write to support@hearthcourt.com any time — before you order, before you return, or any moment in between. We'd rather answer a question twice than have you feel unsure once.